In this case, do not hesitate to let us know at the reception so that we can fold it up. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Machines of the Isle of Nantes is minutes away. Organize your residential seminars and study days at one of our 4 function rooms with free WIFI.Opposite the château, 328 yards from the Cité des Congrès and the Lieu Unique. Sincerely, La DirectionDear PAUL B., We very much appreciate your comments regarding your stay at the Novotel Nantes Centre Gare. I can’t imagine how many goblets, tubes & sachets get used in this one hotel each day, which then when multiplied by the 1000’s of hotels in the Accor group and 365 days in a year must produce tonnes of landfill waste. The towels were not very clean as well. Vivian was particularly helpful on reception on our arrival with information about the city.The stay was short but we enjoyed the restaurant facilities and bar .our room was comfortable as was the bed.Staff were very friendly & helpful during my stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
The ideal setting for a city break, whatever the season. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Once again, we thank you for your comments and look forward to welcoming you soon. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. The curtain is not statically mounted to the wall & twice, it fell down in the middle of the night with big noise which woke us up.
Sincerely, La DirectionDear MARK E., Thank you for taking the time to tell us about your experience at the Novotel Nantes Centre Gare. The ideal setting for a city break, whatever the season. Breakfast is really superb and I like the breakfast timings and their optionsGreat location .Lovely and clean hotel rooms great to.staff friendly and helpful.Nice kids area to play.It was a very nice stay, staff personnel were helpful.
Positives were initial meet and greet and subsequent front desk plus close proximity to Gare de Nantes Aspects that disappointed us were having to change room to a lesser quality and smaller room because of sewage smells in the initially allocated room.
Our allocated room was set up with a double bed and 2 camp beds though there was only 2 of us. A problem evident in other rooms when we were seeking a replacement and apparently an issue that the management team were having problems managing. Clearly Accor are no longer an industry-leading group and I will be avoiding their hotels in favour of those that are environmentally sensitive until they do so.’Night ok and dinner in restaurant ok except an error for the price of the chamber The correction was done by reception officer after 2 request : one the evening and the staff are not in charge of this correction and 1 by phone some day after as nothing was done after First requestNice, comfortable clean room, bright modern hotel, friendly staff.Great experience!
The bath plug mechanism did not work at all. 20 min from the stade de la Beaujoire by tram.Close to the train station/city center/overlooking the castleThis hotel participates to Planet 21 and is acting in favour of Positive Hospitality.Inviting, modern and cozy, with a comfortable bed and a functional bathroom. We are delighted that you had a pleasant stay and thank you for your compliments. we also liked the kattle, tea& coffee in room & the small fridge. Sincerely, La DirectionDear MICHAEL G., Thank you for taking the time to tell us about your experience at the Novotel Nantes Centre Gare.
Relax at the bar, dine at the ibis Kitchen restaurant or enjoy a snack at any time of day, all in a contemporary, stylish environment.
We hope to regain your trust for one of your next stay. Stroll along the Saint-Félix Canal to the Jardin des Plantes, andPart of the convention center and benefitting from two meeting roomsThe Hotel Novotel Nantes Centre Cité des Congrès is the ideal base for visiting Nantes & the Loire-Atlantique. You know what you're going to get with an Ibis hotel & this didn't disappoint.
Never felt welcome in the place.Not sure if you provide feedback to hotels on their websites, tripadvisor etc but I went on the latter this morning and posted the following: ‘Firstly I should say that the accommodation provided complies with all that one would expect of a Novotel, clean, warm & comfortable. Cleanliness could do with some improvement and tea making facilities would have been good.It does what it sets out to do - comfortable room, helpful staff.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Good breakfast.